Guarantees and terms

Guarantees
- Photos and videos of the production of glass souvenirs-
watch- We have been working since 2003 and are ready for further fruitful cooperation.you can use our bank details (view) to find out whether to complain, or contact the competent authorities.
and
-Check- Payment for goods is made in cash by check, or by an invoice sent by us at any bank.

Replacing a marriage
- In s.Note
- When delivered by mail: we change it afterdelivery to us at the buyer's expense. The photo and marriage form must be sent by email within two days after delivery. With regular cooperation, it is allowed to accumulate marriage and notify by email within two days.
- Replacement of songs - not carried out when delivered by mail and Yandex.Mail.
- Exclusive souvenirs. When ordering, please note that this is a manual production. It is impossible to make identical products in shape, color, size, perfect surfaces and faces, and other parameters. The products will have uneven colors, air bubbles, and inclusions. You can only determine whether your expectations match our capabilities based on a sample. Before starting production, specify all the parameters that are critical for you. For an exclusive order, only cracks in the glass are considered defective. In other cases, products are not accepted back and money for the work done is not returned. If you do not order a sample, exclusive glass products are non-exchangeable and non-refundable.
Packaging:
- Gripper.
- Plastic bag.
- Foam film.
- Cardboard box with double adhesive tape.
- Wooden crate (Russian Post is not available).
- The product is marked with a code. List of codes and documents inside the parcel. The parcel is marked " GLASS!!!", details.

Terms of sending and canceling the order
1 Product from the catalog
- Two business days: in St. Petersburg to the SDEC point after receiving payment to the organization's account .
- Three business days: to other cities after receiving payment to the organization's account.
2 Exclusive souvenirs: 1 month after payment is received, or by agreement.
3 Product design and sketching: 3 working days.
4 Order cancellation: after 3 business days without payment confirmation.
5 Fast delivery to the shopping center in 1 day: for the first 100 items - 600 rubles, for each next 100 items-400 rubles (for orders up to 30,000 rubles).

Rules for using our souvenirs:
We produce decorative souvenirs made of colored art glass, which is characterized by fragility and risk of injury. The use of souvenirs involves only visual decoration of the premises, as shown in our photos. It is necessary to place the products in places that are inaccessible to children, far from poorly controlling their movements and/or unbalanced persons. It is necessary to observe the rules of personal safety: avoid sudden movements and impacts; carry products in a box, with both hands; do not take parts of the glass for breaking. If handled carelessly, the glass may break or crack, and cuts, abrasions, scratches, and pricks may occur. We are not responsible for improper use or storage of glass products.

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